engage
Bottom-up online sharing
Crowdsourcing information about the Centre on social media sites
Quality
Participants all receive official information about the Centre by email before they arrive, to help them prepare for the journey ahead. This official information is increasingly complemented by grassroots information and tips about the centre, posted by past-participants on online spaces. Platforms like Foursquare, TripAdvisor and Google Maps allow participants to contribute with their personal experiences, insights and tips that could help other participants once they arrive.
Relevance
ITC-ILO broadcasts a lot of useful information before the training courses start. But sometimes, the personal insights from someone who's already been through the same experience can offer exactly the tip or piece of information a new participant is wondering about. The Centre therefore encourages participants to share their ideas, pictures and experiences on widely used tools like Foursquare, TripAdvisor and Google Maps, checking regularly to see what people are saying. Have a look at them and add your own contribution.
Impact
Participants know best what they like and need, and what challenges they face arriving in a new country, place or training centre. Crowdsourcing these experiences, ideas and tips can help future generations of participants find the right information to match their needs. When researching ITC-ILO online one can find not just the institutional website, but also helpful tips on how to access internet at the Centre, maps of where to go, and photo galleries of previous participants and the grounds. These all build a reassuring framework of familiarity and context for new participants, lessening the anxiety of a unknown place and experience.